F.A.Q
Q. What service or type of help do you offer?
A. We are an online store selling irrigation supplies direct to our customers. We also offer you advice and assistance on products to suit your specific irrigation requirements. Please just contact us by email at info@twss.co.nz or simply call 0800 277 594 (0800 APPLY H20)
Q. Is The Water Sprinkler Shop a New Zealand based Company and what areas do you send to?
A. Yes, The Water Sprinkler Shop is a family owned and operated company in New Zealand, in the Tasman area. We ship all around New Zealand and Australia. If you are outside these areas please contact us at sales@twss.co.nz if you are interested in any of our products. Free quotes available.
Q. Can I contact The Water Sprinkler Shop via phone outside normal working hours?
A. Yes, we are able to be contacted for all inquiries 7 days a week between the hours of 8.30 am - 9.00 pm please call us on 0800 277 594 or 0800 APPLY H20
Q. Can I pay with a debit card or credit card?
We can except debit and credit cards when going through this site, we can also except them over the phone. If you have any questions regarding products or need advice you can contact us buy email at info@twss.co.nz or simply call 0800 277 594 (0800 APPLY H20)
Q. What Payment methods do you except?
A. We do accept Visa or MasterCard from our Australian and New Zealand customers.
FOR NEW ZEALAND CUSTOMERS ONLY - You can also pay by Internet banking, bank deposit or cheque payment. If you require a invoice to pay please just contact us buy email at info@twss.co.nz or simply call 0800 277 594 (0800 APPLY H20) with what you are looking at getting an one will be provided.
Q. Can you provide me a quote on products that I require?
A. Yes, we provide free quotes on products you require as well as delivery costs.
Q. What are your bank account details?
A. BNZ
02-0704-0126779-00
The Water Sprinkler Shop Limited
9A Tuffnell Street, Richmond, Tasman, 7020, New Zealand
For International Payments The SWIFT code for Bank of New Zealand is: BKNZNZ22
Q. I’m not sure which type or size I’m after, are you able to help me?
A. Of course, we are always here to help, just send an email info@twss.co.nz or you call 0800 APPLY H20 (0800 277 594) to talk to our experienced irrigation expert and they will offer any help or advice that you may need.
Q. If there are products that I require and they are not on your site, can you help me?
A. Yes if you contact us either by phone 0800 APPLY H20 (0800 277 594) or email info@twss.co.nz and we will source and supply you with a price or point you in the right direction.
Q. How can I be sure that I will receive what I ordered and that it will be made of high quality?
A. If you have any issues with the quality of the product you can return it for a full refund (if returned in good salable condition). If your order is wrong simply email sales@twss.co.nz subject: Return of product, or contact us on 0800 APPLY H20 (0800 277 594) and talk to our customer service team who will correct the order as soon as possible.
Q. Does the product I buy come with a warranty / guarantee?
A. Yes all our product comes with a one year warranty on goods that have a manufacturing fault. Simply contact us on 0800 APPLY H20 (0800 277 594) or email info@twss.co.nz if there are any issues with your product.
Q. When I buy from your site am I covered by the Consumers Guarantee Act?
A. Yes you are covered under the Consumers Guarantee Act 1993 which includes changes to the Act that apply from 17 June 2014.
Q. Are you always adding new product?
A. Yes, we are always adding new product and looking for the latest irrigation application. We are also open to feedback or suggestions on other product we could stock in our range, simply call us on 0800 APPLY H20 (0800 277 594) for a chat, or email us at info@twss.co.nz subject: Product to import.
Inquiry's from re-sellers are welcomed, please contact us on 0800 277 594 or info@twss.co.nz to discuss.
Please do not hesitate to contact us by email at info@twss.co.nz if you require any information regarding general product information or installation.