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F.A.Q

Q. Is The Water Sprinkler Shop a New Zealand based company and what areas do you send to?

A. Yes, TWSS is a family owned and operated company based in Richmond, Tasman New Zealand. We ship all around New Zealand, Australia, and the Pacific.

(If you are outside these areas or in the Pacific, please contact us at info@twss.co.nz for shipping costs and Free Quote Available on our products).

 

Q. Can The Water Sprinkler Shop be contacted via phone?

A. Yes, we can be contacted for All Inquires 7 Days a week between the hours of 8.30am – 6.00pm. Please Call on 0800 277 594 or 0800 APPLY H20

 

Q. Are your prices on site Exclusive or Inclusive of GST?

A. Our prices on site are all Excluded GST, this is because we export to other countries as well as within New Zealand. GST is added for New Zealand customers (only) once you get to checkout (before shipping is calculated) for total price Inclusive of GST.

 

Q. Can I pay with a Debit or Credit Card on site?

A. We do accept Visa or MasterCard from our New Zealand & Australian customers. For New Zealand Customers Only – You can also Pay by Internet Banking or Bank Deposit.

 

Q. Do You Provide Invoices or Quotes?

A. Yes, we can provide you with an invoice to pay. As well as free quotes on products you require, as well as delivery costs.

 

Q. If I have an irrigation plan, are you able to help me with the products I require and price them for me?

A. Yes, we can make a list of the products from the plan and price these for you. All you need to do is scan the plan and email it to info@twss.co.nz.

 

Q. If I do not have a plan for my irrigation, are you able to help?

A. Certainly, all we need is a simple drawing of the area you need to irrigate, with the measurements and any areas you do not want watered. Just email us this to info@twss.co.nz, include a contact number so our designer can call you with any further questions.

 

Q. How do I measure a BSP thread?

A. The best way to measure a BSP thread is with a Vernier caliper. If you only have a ruler or measuring tape, then this measurement must be converted from mm to BSP.
½” BSP = 19.8mm, ¾” BSP = 25.3mm, 1” BSP = 31.8mm, 1 ¼” BSP = 40.4mm, 1 ½” BSP = 52.3mm, 2” BSP = 58.1mm.

 

Q. I am not sure which type or size I require; can you help?

A. Of course, we are always here to help. You can call our experienced irrigation expert Ross on 0800 277 594: Extension 2. Alternatively, you can email us at info@twss.co.nz with your questions.

 

Q. If there are products that I require not on your site, can you help?

A. Yes we can help, either give us a call on 0800 277 594 or email us at info@twss.co.nz, and we will endeavor to source the product for you, or point you in the right direction.

 

Q. What are your bank account details?

A. BNZ
02-0704-0126779-00
The Water Sprinkler Shop Limited
For International Payments the SWIFT Code for Bank of New Zealand is: BKNZNZ22
Fee for the transfer of payment from other countries outside New Zealand needs to be included in with Total Payment. - This will be whatever fee your bank charges you for an international payment to New Zealand.

   

Q. How can I be sure that I will receive what I ordered, and it will be made of high quality?

A. If you have any issue with the quality of the product, you can return it for a full refund (if returned in good saleable condition). If your order is wrong, simply email sales@twss.co.nz subject: Return of product or contact us on 0800 277 594 and speak with our customer service team, who will correct the order as soon as possible.
 
Q. Does the product I buy come with a warranty or guarantee?

A. Yes, all our products come with a one-year warranty on goods that have a manufacturing fault. Simply email us at info@twss.co.nz or phone us on 0800 277 594 of there are any issues with your product.
 
Q. When I buy from your site, am I covered by the Consumers Guarantee Act?

A. Yes, you are covered under the Consumers Guarantee Act 1993 which includes changes to the Act that apply from 17th June 2014.

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